FAQs

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

In case you have any questions about a product, you can call/whatsapp us on the following number - +91 9205096677. You can also share an email to hello@birchandco.in. We will be happy to assist you.

You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us at +91-9205096677 and we can place the order on your behalf.

Yes, our WhatsApp number is +91-9205096677.

We are headquartered in Delhi and our warehouses are all over India. We do not have physical stores.

As soon as your order has been placed, an email as well as a Whatsapp notification with the details of your order will be sent to you. You can track the shipment by clicking on the link provided in the email/message.

Yes, you can do so either by contacting us through email or on our WhatsApp helpline number provided in the “Contact us” section on our website.

It is not possible to share samples of our collection with you. However, we can share real-time images if required on a case-to-case basis.
We are committed to providing premium quality products to our customers. Once you receive your order, you are simply going to love our range for its supreme quality and finish. You can also cross-check reviews for the concerned product on the respective product page on our website or Amazon before placing an order.

We manufacture and curate unique home decor products from across India. We also have our own manufacturing unit in Delhi where 100+ karigars, most of whom are women, strive to make the best quality products for our customers.

At the checkout page, when you add your pincode and address details, an estimated date of delivery is shown to you.

Once you have placed your order, you can also check the status via the tracking link shared with you through WhatsApp/email.

The delivery time is dependent on the logistic network available in your location and the area’s serviceability. We always try to ship the item and deliver it as soon as possible.

However, you can opt for express shipping on the checkout page and check the estimated delivery date before placing the order.

It depends on the order value and country. For further inquiry, kindly get in touch with our Customer Care team.

Yes, we can. You can add a note on the checkout page to not include the invoice in your order or you can also contact us with your order ID and we will be happy to assist you.

Yes, it can be gift-wrapped. The gift wrap charges are Rs.25 per item. You can select the “Add Gift Wrap” option on your cart for the desired order item.

We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

For our products which are artisanal and hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

We ship several thousand parcels a day and incorrect products, missing products or theft in transit is extremely rare. In such a case, please reach out to our team via email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Birch & Co.team within 24 hours of receiving the successful delivery email/SMS.

We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

We try our best to curate products that fit all spaces, but we understand that sometimes they might not fit in your home as expected. For such instances, we do provide Return services. We accept returns only up to 7 days post-delivery of the order. We would request you to clearly mention the items you wish to return. While returning a product, please make sure it is the correct one before you hand it over to the pickup agent.

If it is the first time you are returning a product, the return will be processed without any charges. We will pick up the product(s) from your doorstep and once it has been picked up, we will issue store credits worth the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been canceled at the doorstep.

If you have already returned a product with us previously, we charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.

For orders below Rs 2500 -> pickup charge is Rs 250.

For orders above Rs 2500 -> pickup charge is 10% of the order total

Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Birch & Co.reserves the right to deny future orders. In case of prepaid orders, Birch & Co.will reserve the right to charge 2-way shipping costs.

As per our policy, we do not offer refunds and can only offer you store credit in exchange for your return request.

Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations

You can share your order query with us via email or WhatsApp and our team will get in touch with you at the earliest.

No, we do not customize any of our products. However, you can add a gift wrap or gift message at the checkout page while placing your order.

You can prepay using Debit/Credit cards, Net Banking, Wallets, or UPI. We also have a Cash on Delivery option.

Yes, Cash on Delivery is available for all orders.

For COD orders with an order value of <Rs.500, we charge shipping fees of Rs.90 and for COD orders with an order value of >Rs.500, we charge shipping fees of Rs.40.

Yes, you can get in touch with our customer care team and we will share the required details with you.

Your personal information is absolutely safe with us.

Your personal information is only used to contact you regarding your order, to deliver your products, and to send communication that you may have opted to receive. We never share your information with any third party.

To learn more, you can read our Privacy Policy mentioned on our website.

Yes, you can add your GST number to the checkout page. You will get your GST bill.