Returns & Refunds

Return & Refund Policy

At Birch & Co., we take great care in ensuring that every product you order is of the highest quality and is carefully packed before dispatch. However, if you face any issues with your order, our Return & Refund Policy applies as described below.

We do not accept returns for products delivered in perfect, undamaged condition. Returns are accepted only in cases where a wrong product has been delivered, there is a manufacturing or quality defect, or the product is received damaged. To raise a return request, please contact us within 24 hours of delivery by emailing 📧 hello@birchandco.in or calling 📞 +91 9205096677.

For a return to be accepted, the product must be unused, unaltered, and returned in its original packaging along with all tags, labels, invoices, and other product accessories intact. A photograph of the product and its packaging may be required to process your request. Please note that products marked as non-returnable on the product page are not eligible for return.

If the product does not meet your decor expectations (without any damage or defect), we offer a refund after deducting applicable freight charges based on the order value:

  • ₹0 – ₹999 → 🚚 ₹150 deduction

  • ₹1000 – ₹2999 → 🚚 ₹350 deduction

  • ₹3000 – ₹4999 → 🚚 ₹500 deduction

  • ₹5000 & above → 🚚 10% of order value deduction

Approved refunds will be processed to your original payment method or bank account within 7–10 business days after the returned product has been received and quality-checked ✅. Where possible, customers may also opt for a replacement instead of a refund, subject to product availability.

You can cancel your order within 12 hours of purchase by contacting us at 📧 hello@birchandco.in or 📞 +91 9205096677. Once the order is dispatched, cancellation will no longer be possible, and the Return Policy will apply.

Orders are delivered to the address provided during checkout, so please ensure your delivery details are accurate 🏠. Deliveries are handled by Birch & Co. or our trusted logistics partners. Delivery times may vary depending on location and product type ⏱️. Any shipping charges displayed at checkout are non-refundable.

💬 For any assistance regarding returns, refunds, cancellations, or other concerns, please get in touch with us at 📧 hello@birchandco.in or 📞 +91 9205096677.

✨ At Birch & Co., our goal is to ensure that every purchase brings you joy. Thank you for trusting us with your home décor and gifting needs.